Shipping Policy

At Uzman Yasen, we carefully prepare and package every order to ensure it reaches you safely and in excellent condition. We offer delivery within Pakistan and international shipping to selected destinations.

Order Processing

Orders are processed after payment confirmation.

• Ready-to-ship orders are generally dispatched within 3–7 business days.

• Made-to-order, customized, embroidered, or specially prepared items may require additional processing time. The estimated dispatch timeframe will be mentioned on the product page or communicated at the time of order.

• Orders containing multiple products may be shipped together once all items are ready.

• Business days exclude Sundays and public holidays in Pakistan.

During Eid, festive seasons, sales, collection launches, or periods of exceptionally high order volume, processing and delivery may take longer than usual.

Delivery Within Pakistan

We deliver orders across Pakistan through reputable courier services.

Estimated delivery after dispatch is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: 5–10 business days

Delivery timelines are estimates and are not guaranteed. Delays caused by weather, public holidays, courier operations, security conditions, incorrect addresses, or other circumstances beyond our control may occur.

Shipping charges, if applicable, will be displayed at checkout.

International Shipping

We ship internationally to selected countries using available international courier services.

Estimated delivery after dispatch is generally:

International orders: 5–12 business days

Remote destinations or locations subject to additional customs processing may require longer.

Delivery estimates begin from the date the order is dispatched, not from the date the order is placed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, customs duties, import taxes, VAT, and local clearance charges are the responsibility of the customer.

Uzman Yasen does not control these charges and cannot guarantee the amount assessed by the destination country's customs authorities.

Customers are responsible for ensuring that the ordered products can legally be imported into their country.

Customs Delays

Customs authorities may inspect or hold shipments for reasons outside our control.

Any delay caused by customs clearance is not considered a shipping delay caused by Uzman Yasen.

We recommend customers monitor their tracking information and respond promptly to any request from the courier or customs authorities.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• City

• Postal/ZIP code

• Active phone number

• Email address

Uzman Yasen is not responsible for delays, failed delivery, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept delivery, failure to pay applicable customs charges, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided with your order.

Tracking updates may take some time to appear after the courier receives the shipment.

Customers should use the tracking information to monitor delivery progress.

Delivery Attempts

Couriers may make multiple delivery attempts depending on the destination and courier policy.

Please ensure that someone is available to receive the shipment and that your phone number remains reachable during the delivery period.

If a shipment is marked as delivered but you have not received it, please contact us promptly so that we can coordinate with the courier.

Delayed or Lost Shipments

If your shipment appears to be significantly delayed or is reported as lost in transit, please contact Uzman Yasen with your order number and tracking information.

We will coordinate with the relevant courier to investigate the shipment.

Delivery investigations may take time because they depend on the courier's internal investigation process.

Damaged Packages

Please inspect your package immediately upon delivery.

If the outer packaging appears seriously damaged, please document the condition of the package before opening it.

If the product inside appears damaged, contact us as soon as possible with:

• Order number

• Photographs of the package

• Photographs/videos of the product

• Shipping label

• Description of the issue

This allows us to investigate the matter with the courier and determine the appropriate resolution.

Order Changes After Dispatch

Once an order has been dispatched, the delivery address generally cannot be changed through Uzman Yasen.

If you need to change your address before dispatch, contact us as soon as possible. We will try to accommodate the request, but changes cannot be guaranteed once an order has entered processing.

Multiple Shipments

If an order contains products with different processing times, Uzman Yasen may, at its discretion, ship items separately.

If additional shipping charges are required because of a customer-requested split shipment, the customer may be responsible for those charges.

Refused or Unclaimed Shipments

If an international shipment is refused, abandoned, or returned because the customer:

• refuses delivery,

• refuses to pay applicable customs duties/taxes,

• does not provide required information to customs,

• or fails to collect the shipment,

any return shipping, customs, duties, or other charges incurred may be deducted from any eligible refund or may become the customer's responsibility.

Shipping Restrictions

Some products, destinations, or delivery addresses may not be eligible for international shipping due to courier restrictions, customs regulations, or applicable laws.

Uzman Yasen reserves the right to cancel and refund an order if delivery to the selected destination is not reasonably possible.

Contact Us

If you have any questions regarding your shipment, please contact Uzman Yasen with your order number.

Our team will assist you with available tracking and delivery information.

Please note: Shipping and delivery times are estimates and may vary depending on the destination, courier service, customs clearance, public holidays, and other circumstances outside our control.